CUSTOMER SERVICE POLICY: LarixFURN is committed to providing quality products. We endeavor to make sure that all products listed on our website are currently in stock (if not stated differently in a product description) and pricing is true and correct. Standard delivery timeframes for in-stock items are between 5-15 business days (depending on the destination county).
PRIVACY POLICY: any information we collect in relation to our clients, is kept strictly secured. We do not pass on any of your personal details. We simply use this information to identify your orders and provide you with our regular emails (if applicable).
PAYMENT & SECURITY POLICY: We currently accept money transfer to our company bank account. We will send you the invoice after we have received your order wishes.
RETURN POLICY: Items are to be returned within 15 days and must be in the original packaging and in original condition. All freight costs incurred are to be paid by the purchaser. No returns will be accepted on sale items so please choose carefully.
DAMAGED ITEMS: must be reported within 24hrs or no claims will be accepted. These will be replaced or refunded. LarixFURN will not accept liability for any breakage or damage to goods, which have been moved from the original delivery point. Images are required for assessment. Please retain original packaging for repacking or photographing if required.
FAULTY GOODS: will be replaced once returned to LarixFURN. We will not arrange a return unless the item is in the original packaging and at the original place of delivery. Replacement item will be delivered to the original address supplied by the purchaser.
PRO-FORMA: For professional customers, payment is required within 7 days; goods will not be dispatched until fully paid. If payment has not been received after this time goods will be re-allocated and returned to stock.
LEAD TIMES ON DELIVERY: dispatch from LarixFURN warehouse is estimated between 5-15 business days from payment, this may vary in peak times. Once orders are dispatched from our warehouse we can only estimate time of arrival and should only be used as a guide line. LarixFRN will not be liable for any late deliveries. If your order is time sensitive please allow for any delays. We will provide our customers with the necessary details to track orders; it is the responsibility of the purchaser to contact the courier for delivery times.
DELIVERY CHARGES: our deliveries are a drop off service only unless otherwise specified at the time of purchase. If delivery situation changes after dispatch such as re-delivery, re-direction, extra assistance additional costs will incur. These costs are the responsibility of the purchaser and payable to LarixFURN before the delivery is finalized.
PRICING: prices are subjected to change without notice, however we will honor the price for a purchase already in progress.
CONTACT US: For more information, you are welcome to contact us by email: info@larixfurn.com We encourage our customers to send their comments and suggestions they may have to help us serve them better in the future.
